Easy Free Returns

Easy Free Returns Policy

We want you and your pet to be completely happy with every Namshira purchase. That's why we offer an Easy Free Returns policy with no hassle.

🔄 30-Day Money Back Guarantee
If you're not 100% satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

✅ What's Covered:
• All unused, unopened products in original packaging
• Defective or damaged items
• Wrong items received
• Products that don't meet your expectations

❌ What's Not Returnable:
• Used grooming tools or hygiene products (for safety reasons)
• Opened food or treats
• Custom or personalized items
• Items damaged by improper use

📦 Simple Return Process:
1. Contact our support team within 30 days of delivery
2. We'll email you a prepaid return shipping label
3. Pack the item securely in its original packaging
4. Attach the return label and drop at any carrier location
5. Once received, we'll process your refund within 5-7 business days

💰 Refund Information:
• Refunds are issued to your original payment method
• Shipping costs are non-refundable unless we made an error
• Refunds appear on your statement within 5-10 business days
• Exchange shipping is free for defective items

🌍 International Returns:
• International customers are responsible for return shipping
• Customs duties and taxes are non-refundable
• Returns must be sent with tracking
• Contact us for international return instructions

📞 Need Help?
Email: namshirashop@gmail.com
Response Time: 24 business hours

Our goal is to make returns as easy as possible so you can shop with confidence for your pet's needs.