❓ FAQs

Frequently Asked Questions (FAQs)

Find quick answers to common questions about shopping at Namshira for premium pet products.

📦 ORDERING & PAYMENT

Q: How do I place an order?
A: Simply browse our collections, add items to cart, and checkout. We accept credit cards, PayPal, Apple Pay, and other secure payment methods.

Q: Is my payment information secure?
A: Yes! We use 256-bit SSL encryption and never store your credit card information. All payments are processed through secure gateways.

Q: Can I modify or cancel my order?
A: Yes, if your order hasn't been processed (within 2 hours of ordering). Email namshirashop@gmail.com immediately with your order number.

🚚 SHIPPING & DELIVERY

Q: How long does shipping take?
A: Processing: 1-3 business days. Delivery: Standard 5-10 days, Express 2-5 days, International 7-20 days.

Q: Do you offer free shipping?
A: Yes! Free standard shipping on orders over $99 USD to most countries.

Q: How do I track my order?
A: You'll receive a tracking email once your order ships. Use the link to track real-time delivery updates.

Q: Do you ship internationally?
A: Yes, we ship to 50+ countries worldwide. Customs duties may apply.

🔄 RETURNS & EXCHANGES

Q: What's your return policy?
A: 30-day easy returns on unused items in original packaging. We provide prepaid return labels for most orders.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days of receiving returned items. Your bank may take 5-10 business days to post the refund.

Q: Can I exchange an item?
A: Yes! Contact us within 30 days. Exchanges are free for defective items.

🐶 PRODUCT QUESTIONS

Q: Are your products safe for pets?
A: Absolutely! All Namshira products are made with pet-safe, non-toxic materials and meet international safety standards.

Q: How do I choose the right size for my pet?
A: Check our product size guides. Measure your pet and compare with our charts. When in doubt, contact us for help.

Q: Are products covered by warranty?
A: Yes! Most products have 1-year manufacturer warranty against defects. Contact us for warranty claims.

🏪 ACCOUNT & TECHNICAL

Q: How do I create an account?
A: Click "Sign In" at top right, then "Create Account". Or create during checkout.

Q: I forgot my password. What do I do?
A: Click "Sign In" then "Forgot Password". Enter your email to receive reset instructions.

Q: How do I update my account information?
A: Log in to your account and go to "Account Settings".

💳 DISCOUNTS & PROMOTIONS

Q: Do you offer discounts for bulk orders?
A: Yes! Contact namshirashop@gmail.com for bulk pricing (20+ items).

Q: How do I use a discount code?
A: Enter code at checkout in the "Discount Code" field and click "Apply".

Q: Do you have a loyalty program?
A: Coming soon! Subscribe to our newsletter to be notified.

🛡️ SAFETY & QUALITY

Q: Where are your products made?
A: Our products are sourced from trusted manufacturers worldwide, with quality control in each region.

Q: Are products tested for safety?
A: Yes! All products undergo rigorous safety testing for pet use.

Q: Do you test on animals?
A: Never! We only test on our own pets or with volunteer pet owners.

❓ STILL HAVE QUESTIONS?

Email: namshirashop@gmail.com
Response Time: 24 business hours

We're here to help you and your pets!