🚚 Shipping Policy

At Namshira, we make sure every product you choose for your beloved pets arrives safely, quickly, and in perfect condition.
We partner with trusted courier services to ensure your order reaches your doorstep on time and with the utmost care.

🕓 Processing Time

All orders are usually processed and shipped within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.

If an item is delayed or temporarily out of stock, our team will contact you promptly with an updated delivery date.

🌍 Shipping Methods & Delivery Time

We offer multiple shipping options so you can choose what works best for you:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • International Shipping: 7–20 business days (depending on location)

Note: Delivery times may vary due to location, weather, or courier delays.

📦 Order Tracking

Once your order has been shipped, you’ll receive an email notification containing your tracking number and tracking link.
You can check your shipment status anytime using that link.

💰 Shipping Charges

Shipping costs vary depending on your location, order weight, and selected shipping method.
We also offer Free Shipping on qualifying orders — such as purchases over a certain amount or during special promotions.

🐾 Packaging & Safety

Every order is packed with care using eco-friendly, protective packaging to ensure your items arrive in pristine condition.
We take pride in delivering each product as beautifully as it left our studio.

❗ Delays or Issues

If your order hasn’t arrived within the expected timeframe, please contact our Customer Care Team right away.
We’ll help track your package and resolve any issue as quickly as possible.

🏠 Delivery Address

Please ensure your shipping address is complete and accurate before placing your order.
Namshira is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

❤️ Our Commitment

At Namshira, every order is shipped with love, care, and professionalism.
Our goal is to make your experience — and your pet’s — as delightful, smooth, and worry-free as possible.